ADMISSION INFORMATION

Registration

One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For repeat patient, you are advised to update your particulars and contact information during registration.

You are required to pay a deposit of minimum RM200 –RM1,000 for patients with Guarantee Letter. Patient without Guarantee Letter will be considered as cash payer.

For Cash payers you are required to pay a deposit as follows:

  • 1) Medical cases (non-surgery) – minimum RM 5,000.00
  • ICU cases -minimum RM7,000.00
  • Surgery cases – 90% of total estimated cost

Operating Hours and Admission

  • Our Admission office is located at the Lobby, ground floor. Appointments for admission are made during your visit to the consultant’s clinic.
  • Planned admission can be made through Admission counter at the Lobby from 8.00am till 5.00pm.
  • Emergency admissions are made through the A&E Service at ground floor.
  • Admissions made after office hours (after 5.00pm), during weekends, and on public holidays will be handled at the A&E Service.

Schedule

Monday – Friday : 8.00am – 5.00pm
Saturday : 8.00am – 1.00pm
Sunday & public holidays : Closed (please proceed to A&E)

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Patient Accommodations

KPJ Damansara Specialist Hospital is equipped with 260 beds. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered, however, room assignment also depend on room availability and your room entitlement as per your guarantee letter. Upgrade of rooms may incur co-payment of 10% to 20% of the total bill (depending on your policy).

Pre-Surgery Admission

You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Notes

During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while at our premises.

Telephone

This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press “0” for operator’s assistance. To make external calls, please press “0” for operator’s assistance. Charges for your external calls will be reflected in your hospital bill.

Television

Each patient room is equipped with a television. If you encounter problem with the television, please contact our Maintenance & Engineering Service at ext. 1028 or 1029.

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Newspaper

A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Damansara Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:

  • Breakfast 7.15 am – 8.00 am
  • Lunch 11.30 am – 12.30 pm
  • Dinner 4.45 pm – 5.45 pm